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Filtrum Home

Track your order, create a return and find answers to commons questions. 

Filtrum Home Support

We offer a flat rate shipping option for all orders, ensuring a consistent and transparent pricing structure. The flat rate option allows us to simplify the shipping cost calculation, providing you with a hassle-free shopping experience.

Delivery Timeframe:
Our estimated delivery timeframe is typically 7-10 business days. Please note that this is an estimate and may vary depending on factors such as order volumes and employee constraints. Rest assured, we make every effort to fulfill orders promptly and ensure timely delivery.

Estimated Delivery Date:
Each item on our website has an estimated delivery date specified. These dates are based on historical data and are approximately 90% accurate. We continuously evaluate and update these estimates to provide you with the most reliable delivery information possible.

Order Volume and Employee Constraints:
During peak periods or high order volumes, slight delays may occur due to the increased demand on our shipping and fulfillment processes. Similarly, unforeseen circumstances or employee constraints may impact delivery times. However, we are committed to minimizing any disruptions and fulfilling orders as efficiently as possible.

Tracking and Updates:
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and stay informed about its estimated arrival.

We appreciate your understanding and patience regarding our shipping and delivery processes. If you have any further questions or need assistance with your order, please don't hesitate to reach out to our customer support team. We are here to help.

What are your shipping and delivery options? 

Thank you for reaching out regarding your damaged order from Filtrum Home. We apologize for the inconvenience caused and are committed to resolving this promptly.
To report a damaged order, please follow these steps:
Click Track Order: Located in Chat
Report Issue: Locate your order ID and click on the "Report Issue" button next to it.
Provide Information: Attach clear photos of the damaged item(s) and the shipping label. Briefly describe the damage or defect.
Submit Form: Submit the form with the required details.
Our Response: We will review your submission within 24 hours and contact you with further instructions or updates on your claim.
Thank you for choosing Filtrum Home. We appreciate your cooperation and if you have any questions, please contact our customer support team.

Where do I report a damaged order?

If you are not satisfied with your purchase within 7 days after your item(s) have been delivered you can set up a return online or with our support team.
All returns requiring a return label are subject to a $4.99 return shipping fee.

Initiate a Return
Return Policy

What is your return policy?

Thank you for your order with us! We wanted to let you know that your order is currently being prepared. While it hasn't been packed or shipped just yet, our team is working diligently to ensure it is on its way to you as soon as possible.


Thank you for your query regarding the status of your order. You can check the progress of your package through the tracking link provided in your shipping confirmation email. Due to factors such as employee constraints and potential weather conditio

Thank you for your query regarding the status of your order. You can check the progress of your package through the tracking link provided in your shipping confirmation email. Due to factors such as employee constraints and potential weather conditions, there may be delays in the delivery process. Our team is diligently working to ensure your order reaches you as soon as possible, and we appreciate your understanding, patience, and cooperation during this time. If you have any further questions or concerns, please do not hesitate to contact our dedicated customer support team at Filtrum Home for assistance.

Where can I check the status of my order and what if there are shipping delays?

We apologize for any issues with your order. If you receive an incorrect or unsatisfactory item, please reach out to us with a photo of the product, the shipping box, and the box's barcode. We are happy to arrange for a replacement or assist with the

We apologize for any issues with your order. If you receive an incorrect or unsatisfactory item, please reach out to us with a photo of the product, the shipping box, and the box&apos;s barcode. We are happy to arrange for a replacement or assist with the return process. You may keep the incorrect item or we can help in donating it on your behalf, and we will provide you with the correct product hassle-free.

What should I do if my order is incorrect or not as expected?

We apologize if you have received a damaged item. To assist you in the return or replacement process, we request that you send us photos of the damaged item and the shipping label on the box. After we have received and reviewed this information, we w

We apologize if you have received a damaged item. To assist you in the return or replacement process, we request that you send us photos of the damaged item and the shipping label on the box. After we have received and reviewed this information, we will initiate a refund or send a replacement, depending on the situation. We are committed to resolving any issues to your satisfaction.

How do I get a refund or replacement if my item is damaged upon delivery?

If your order has not arrived or is incomplete, please reach out to our Filtrum Home Support team. We will investigate the issue, and you will be offered the following options:. Please let us know your preference, and we will work promptly to resolve

If your order has not arrived or is incomplete, please reach out to our Filtrum Home Support team. We will investigate the issue, and you will be offered the following options:<ul><li>Replacement Shipment: We can expedite the process of sending you a replacement package.</li><li>Full Refund: We can process a full refund for the item and shipping charges.</li></ul>Please let us know your preference, and we will work promptly to resolve the issue. Your satisfaction is our priority.

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Shipping

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Where can I check the status of my order and what if there are shipping delays?

What should I do if my order is incorrect or not as expected?

How do I get a refund or replacement if my item is damaged upon delivery?

What should I do if I have not received my order, or it is incomplete?

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