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Filtrum Home

Track your order, create a return and find answers to commons questions. 

Filtrum Home Support

We offer a flat rate shipping option for all orders, ensuring a consistent and transparent pricing structure. The flat rate option allows us to simplify the shipping cost calculation, providing you with a hassle-free shopping experience.

Delivery Timeframe:
Our estimated delivery timeframe is typically 7-10 business days. Please note that this is an estimate and may vary depending on factors such as order volumes and employee constraints. Rest assured, we make every effort to fulfill orders promptly and ensure timely delivery.

Estimated Delivery Date:
Each item on our website has an estimated delivery date specified. These dates are based on historical data and are approximately 90% accurate. We continuously evaluate and update these estimates to provide you with the most reliable delivery information possible.

Order Volume and Employee Constraints:
During peak periods or high order volumes, slight delays may occur due to the increased demand on our shipping and fulfillment processes. Similarly, unforeseen circumstances or employee constraints may impact delivery times. However, we are committed to minimizing any disruptions and fulfilling orders as efficiently as possible.

Tracking and Updates:
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and stay informed about its estimated arrival.

We appreciate your understanding and patience regarding our shipping and delivery processes. If you have any further questions or need assistance with your order, please don't hesitate to reach out to our customer support team. We are here to help.

What are your shipping and delivery options? 

Thank you for reaching out regarding your damaged order from Filtrum Home. We apologize for the inconvenience caused and are committed to resolving this promptly.
To report a damaged order, please follow these steps:
Click Track Order: Located in Chat
Report Issue: Locate your order ID and click on the "Report Issue" button next to it.
Provide Information: Attach clear photos of the damaged item(s) and the shipping label. Briefly describe the damage or defect.
Submit Form: Submit the form with the required details.
Our Response: We will review your submission within 24 hours and contact you with further instructions or updates on your claim.
Thank you for choosing Filtrum Home. We appreciate your cooperation and if you have any questions, please contact our customer support team.

Where do I report a damaged order?

If you are not satisfied with your purchase within 7 days after your item(s) have been delivered you can set up a return online or with our support team.
All returns requiring a return label are subject to a $4.99 return shipping fee.

Initiate a Return
Return Policy

What is your return policy?

Thank you for your order with us! We wanted to let you know that your order is currently being prepared. While it hasn't been packed or shipped just yet, our team is working diligently to ensure it is on its way to you as soon as possible.
