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Filtrum Home

Track your order, create a return and find answers to commons questions. 

Filtrum Home Support

Shipping

Returns & Exchanges

Damaged Orders

Thank you for your query regarding the status of your order. You can check the progress of your package through the tracking link provided in your shipping confirmation email. Due to factors such as employee constraints and potential weather conditio

Thank you for your query regarding the status of your order. You can check the progress of your package through the tracking link provided in your shipping confirmation email. Due to factors such as employee constraints and potential weather conditions, there may be delays in the delivery process. Our team is diligently working to ensure your order reaches you as soon as possible, and we appreciate your understanding, patience, and cooperation during this time. If you have any further questions or concerns, please do not hesitate to contact our dedicated customer support team at Filtrum Home for assistance.

Where can I check the status of my order and what if there are shipping delays?

We apologize for any issues with your order. If you receive an incorrect or unsatisfactory item, please reach out to us with a photo of the product, the shipping box, and the box's barcode. We are happy to arrange for a replacement or assist with the

We apologize for any issues with your order. If you receive an incorrect or unsatisfactory item, please reach out to us with a photo of the product, the shipping box, and the box&apos;s barcode. We are happy to arrange for a replacement or assist with the return process. You may keep the incorrect item or we can help in donating it on your behalf, and we will provide you with the correct product hassle-free.

What should I do if my order is incorrect or not as expected?

We apologize if you have received a damaged item. To assist you in the return or replacement process, we request that you send us photos of the damaged item and the shipping label on the box. After we have received and reviewed this information, we w

We apologize if you have received a damaged item. To assist you in the return or replacement process, we request that you send us photos of the damaged item and the shipping label on the box. After we have received and reviewed this information, we will initiate a refund or send a replacement, depending on the situation. We are committed to resolving any issues to your satisfaction.

How do I get a refund or replacement if my item is damaged upon delivery?

If your order has not arrived or is incomplete, please reach out to our Filtrum Home Support team. We will investigate the issue, and you will be offered the following options:. Please let us know your preference, and we will work promptly to resolve

If your order has not arrived or is incomplete, please reach out to our Filtrum Home Support team. We will investigate the issue, and you will be offered the following options:<ul><li>Replacement Shipment: We can expedite the process of sending you a replacement package.</li><li>Full Refund: We can process a full refund for the item and shipping charges.</li></ul>Please let us know your preference, and we will work promptly to resolve the issue. Your satisfaction is our priority.

What should I do if I have not received my order, or it is incomplete?

Yes, if you need to change the shipping address for your order, please contact us as soon as possible with the new details. You will receive a confirmation email when your package ships with the updated address. For further assistance, the Filtrum Ho

Yes, if you need to change the shipping address for your order, please contact us as soon as possible with the new details. You will receive a confirmation email when your package ships with the updated address. For further assistance, the Filtrum Home customer service team is here to help.

Can I change the shipping address for my order?

We understand that sometimes items may not meet your expectations or requirements. If you decide you no longer need an item, you have the option to initiate a return. Please be aware that there may be a return fee to cover the shipping label cost. Ho

We understand that sometimes items may not meet your expectations or requirements. If you decide you no longer need an item, you have the option to initiate a return. Please be aware that there may be a return fee to cover the shipping label cost. However, if you choose to handle the return process independently, we will waive this fee. To start a return or if you have any questions, please reach out to Filtrum Home Customer Support for guidance.

How can I return an item I no longer need?

Free shipping is available for orders over a specific amount, as indicated on our website. If free shipping is not being automatically applied to your order, please ensure you have reached the minimum purchase requirement. If the issue persists, plea

Free shipping is available for orders over a specific amount, as indicated on our website. If free shipping is not being automatically applied to your order, please ensure you have reached the minimum purchase requirement. If the issue persists, please reach out to our support team and provide your order number for further assistance.

How do I get free shipping on my order?

We are delighted to hear of your interest in carrying our products! You can explore our full catalog on Faire by using the provided link. Our wholesale partnership is currently offered exclusively through Faire, streamlining the process and providing

We are delighted to hear of your interest in carrying our products! You can explore our full catalog on Faire by using the provided link. Our wholesale partnership is currently offered exclusively through Faire, streamlining the process and providing excellent service. However, for significant orders or in regions where Faire is not available, we are open to working with you directly. Feel free to reach out for more information about establishing a wholesale account or for inquiries about direct partnerships.

How can I carry your products in my store?

Of course! We understand the importance of gifting and ensure that no price information is included in the gift box. When placing your order, kindly indicate that the item is a gift, and we will take care of the rest to keep the price confidential.

Of course! We understand the importance of gifting and ensure that no price information is included in the gift box. When placing your order, kindly indicate that the item is a gift, and we will take care of the rest to keep the price confidential.

Can I place an order without including price information as it's a gift?

Our customers have the option to return products within 7 days of receipt. If you wish to initiate a return, please contact our customer service team to request a free return label. We will facilitate the process so that you can return the items hass

Our customers have the option to return products within 7 days of receipt. If you wish to initiate a return, please contact our customer service team to request a free return label. We will facilitate the process so that you can return the items hassle-free. Additionally, if you choose to keep the product, we offer a courtesy discount as a token of our appreciation for choosing Filtrum Home.

What is your return policy for online purchases?

We apologize for any inconvenience caused by out-of-stock items and understand the importance of communication. If you're waiting for an item restock, please reach out to our support team with the specific product details. We will provide you with up

We apologize for any inconvenience caused by out-of-stock items and understand the importance of communication. If you&apos;re waiting for an item restock, please reach out to our support team with the specific product details. We will provide you with updates and an estimated timeframe for when the item will be available. Thank you for your patience and understanding.

What is the process for receiving updates on out-of-stock items?

Each of our products is designed with care and attention to detail. The origin and materials used for each item can be found on our product pages. For instance, our glass mushroom self-waterers are made of high-quality glass. Should you require more

Each of our products is designed with care and attention to detail. The origin and materials used for each item can be found on our product pages. For instance, our glass mushroom self-waterers are made of high-quality glass. Should you require more specific information about the origin or manufacturing process, feel free to reach out to us directly, and we will be happy to provide further details.