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If your order has not arrived or is incomplete, please reach out to our Filtrum Home Support team. We will investigate the issue, and you will be offered the following options:<ul><li>Replacement Shipment: We can expedite the process of sending you a replacement package.</li><li>Full Refund: We can process a full refund for the item and shipping charges.</li></ul>Please let us know your preference, and we will work promptly to resolve the issue. Your satisfaction is our priority.

If your order has not arrived or is incomplete, please reach out to our Filtrum Home Support team. We will investigate the issue, and you will be offered the following options:. Please let us know your preference, and we will work promptly to resolve

What should I do if I have not received my order, or it is incomplete?

How long does shipping take?

Shipping

How do I cancel an order?

How do I request a return?

What items are returnable?

Returns & Exchanges

How to Report a Damaged Order

Damaged Orders

Where can I check the status of my order and what if there are shipping delays?

What should I do if my order is incorrect or not as expected?

How do I get a refund or replacement if my item is damaged upon delivery?

Can I change the shipping address for my order?

How can I return an item I no longer need?

How do I get free shipping on my order?

How can I carry your products in my store?

Can I place an order without including price information as it's a gift?

What is your return policy for online purchases?

What is the process for receiving updates on out-of-stock items?

How is the origin and material of your products determined?

What should I do if I have not received my order, or it is incomplete?Updated a month ago