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Where can I check the status of my order and what if there are shipping delays?

Thank you for your query regarding the status of your order. You can check the progress of your package through the tracking link provided in your shipping confirmation email. Due to factors such as employee constraints and potential weather conditio

What should I do if my order is incorrect or not as expected?

We apologize for any issues with your order. If you receive an incorrect or unsatisfactory item, please reach out to us with a photo of the product, the shipping box, and the box's barcode. We are happy to arrange for a replacement or assist with the

How do I get a refund or replacement if my item is damaged upon delivery?

We apologize if you have received a damaged item. To assist you in the return or replacement process, we request that you send us photos of the damaged item and the shipping label on the box. After we have received and reviewed this information, we w

What should I do if I have not received my order, or it is incomplete?

If your order has not arrived or is incomplete, please reach out to our Filtrum Home Support team. We will investigate the issue, and you will be offered the following options:. Please let us know your preference, and we will work promptly to resolve

Can I change the shipping address for my order?

Yes, if you need to change the shipping address for your order, please contact us as soon as possible with the new details. You will receive a confirmation email when your package ships with the updated address. For further assistance, the Filtrum Ho

How can I return an item I no longer need?

We understand that sometimes items may not meet your expectations or requirements. If you decide you no longer need an item, you have the option to initiate a return. Please be aware that there may be a return fee to cover the shipping label cost. Ho

How do I get free shipping on my order?

Free shipping is available for orders over a specific amount, as indicated on our website. If free shipping is not being automatically applied to your order, please ensure you have reached the minimum purchase requirement. If the issue persists, plea

How can I carry your products in my store?

We are delighted to hear of your interest in carrying our products! You can explore our full catalog on Faire by using the provided link. Our wholesale partnership is currently offered exclusively through Faire, streamlining the process and providing

Can I place an order without including price information as it's a gift?

Of course! We understand the importance of gifting and ensure that no price information is included in the gift box. When placing your order, kindly indicate that the item is a gift, and we will take care of the rest to keep the price confidential.

What is your return policy for online purchases?

Our customers have the option to return products within 7 days of receipt. If you wish to initiate a return, please contact our customer service team to request a free return label. We will facilitate the process so that you can return the items hass

What is the process for receiving updates on out-of-stock items?

We apologize for any inconvenience caused by out-of-stock items and understand the importance of communication. If you're waiting for an item restock, please reach out to our support team with the specific product details. We will provide you with up

How is the origin and material of your products determined?

Each of our products is designed with care and attention to detail. The origin and materials used for each item can be found on our product pages. For instance, our glass mushroom self-waterers are made of high-quality glass. Should you require more