You can cancel an order on your Order Confirmation Page within 2 hours of it being placed. To cancel, click the View Order Status link in the order confirmation email we sent you. Then, select Cancel under Order Actions. Because we process orders so

<p>You can cancel an order on your Order Confirmation Page within 2 hours of it being placed. To cancel, click the View Order Status link in the order confirmation email we sent you. Then, select Cancel under Order Actions. Because we process orders so quickly, we cannot guarantee your order can be canceled once 2 hours have passed. If your order has already been processed, you can return it for a refund once it arrives.</p>

How do I cancel an order?

Follow the link for more information about our Return Policy

<ul><li id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 15px; color: rgb(18, 16, 14); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Go to the Support landing page and select the return options.&#xA0;<ul><li id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 15px; color: rgb(18, 16, 14); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You will need your order ID, email or phone number used to place the order</li><li id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 15px; color: rgb(18, 16, 14); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please provide the reason for the return, so we may help speed up the process.&#xA0;</li></ul></li><li style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 15px; color: rgb(18, 16, 14); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once you&apos;ve submitted the request, please allow 24-48hrs for an agent to process the return request.</li><li style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 15px; color: rgb(18, 16, 14); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once the request has been approved, the return label will be sent via email or can be provided via our chat option.&#xA0;</li><li style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 15px; color: rgb(18, 16, 14); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not. If approved, you&#x2019;ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.</li></ul><p>Follow the link for more information about our<a href="https://www.shopfiltrum.com/policies/refund-policy"> Return Policy</a></p>

How do I request a return?

You can return your items within7 days of receipt of your shipment. Free gifts or promotional items are not returnable.

<div id="isPasted" style="box-sizing: border-box; padding: 10px; color: rgb(18, 16, 14); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: border-box; margin: 0px 0px 15px;">You can return your items within7 days of receipt of your shipment.</p><ul style="box-sizing: border-box;"><li style="box-sizing: border-box;">They must be in original condition</li><li style="box-sizing: border-box;">Must be in original packaging&#xA0;</li><li style="box-sizing: border-box;">Sale items are Final Sale</li></ul><p style="box-sizing: border-box; margin: 0px 0px 15px;">Free gifts or promotional items are <strong style="box-sizing: border-box; font-weight: 700;">not</strong> returnable.</p></div><div style="box-sizing: border-box; padding: 10px; color: rgb(18, 16, 14); font-family: Montserrat, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h4 style="box-sizing: border-box; display: block; font-family: Montserrat, sans-serif; font-weight: 500; font-style: normal; margin: 0px 0px 0.5em; line-height: 1.4; overflow-wrap: break-word; font-size: 1rem;" id><br></h4></div>

Returns & Exchanges

How do I cancel an order?

How do I request a return?

What items are returnable?